Terms and Conditions

At EAS Legal the following terms and conditions automatically apply to preserve and protect our professional interests and the interests of clients engaged by the law practice, formally authorising acceptance of the following terms and conditions.

The most current terms and conditions will be posted on our website, and we may change part of or all of the terms at any time. If you object to any of the terms and conditions, or to any changes made to these terms, you may immediately cease use by contacting us directly.

1. General Terms and Conditions: (What We Promise)

EAS Legal aims to provide you with competent legal services and advice regarding your legal matter by primarily assessing the information you provide during our free initial consultation.

We shall endeavour to use our experience and network system to ensure you are provided with a competent and qualified solicitor to assist you in your legal matter, whilst ensuring to charge you at our rates included in the costs disclosure statement at the time of engagement.

All charges necessarily incurred will be required to be covered by the client as out-of-pocket expenses and in line with our costs disclosure statement.

EAS Legal pertains to arrange for your legal matter to be dealt with diligently and in line with our ethical and legal obligations from time to time and in accordance with the Unfirm Solicitors Conduct Rules and any relevant legal authority at the time of engagement.

2. Terms and Conditions of Engagement by Client: (What You Promise)

In briefing our legal practice, you acknowledge to provide us with:

  • Clear, complete, and accurate instructions to the instructing solicitor to ensure the accurate and timely provision of legal services
  • Payment in line with our costs disclosure statement published on our website from time to time
  • Full payment upon completion of all legal services

You acknowledge our request and accept that:

  • If you wish to cancel any legal services engaged by EAS Legal, you must do so in line with our Cancellation Policy published on our website
  • Refunds will only be provided in line with our refund policy published on our website

3. Cancellation Policy

3.1 – Client Cancellations

A respective client may cancel or reschedule an appointment with a minimum of 24 hours’ notice to ensure our solicitors are provided with sufficient time to cater for your legal matters.

Any cancellations made within 24 hours of the scheduled appointment may incur a cancellation fee equivalent to 50% of the agreed service or consultation cost in line with our costs disclosure policy and costs agreement.

3.2 – Firm Cancellations

If EAS Legal is required to cancel or reschedule an appointment, we endeavour to:

  • Notify clients as soon as practicable and in a diligent manner
  • Offer clients the opportunity to reschedule within a reasonable time
  • Provide a refund in line with our refunds policy if payment has already been made and services have commenced

3.3 – Fixed Fee or Ongoing Matters

  • For fixed fee services, no cancellation will be available once work has commenced
  • For ongoing matters, EAS Legal reserves the right to charge for:
    • Work already performed up to the date of cancellation
    • Costs reasonably incurred in ensuring compliance with our policy

4. Refund Policy

EAS Legal is committed to providing high-quality legal services with professionalism, transparency, and fairness.

4.1 – Australian Consumer Law (ACL) Compliance

Refunds will be provided in accordance with the Australian Consumer Law (ACL). Clients are entitled to a remedy if legal services are not provided:

  1. With due care and skill
  2. In accordance with the terms and conditions agreed upon
  3. Within a reasonable timeframe, where no specific timeframe has been agreed upon

Where a service does not meet these standards, EAS Legal will offer an appropriate remedy, which may include:

  • A refund
  • Correction of the service
  • Another suitable resolution as required under the ACL

4.2 – Non-Refundable Services

No refunds will be available for services or advice rendered if:

  • A client decides to terminate engagement based on a change of mind
  • Services have already commenced
  • Legal advice has already been delivered

4.3 – Prepaid Services

For prepaid services not yet commenced, a full or partial refund may be issued at the sole discretion of EAS Legal, depending on the specific circumstances of each case.

4.4 – Refund Method

  • Refunds will be processed through the original payment method
  • Processing may take up to 10 business days

5. Legal Disclaimer

The material contained on this website is provided by EAS Legal and shall be governed by the following disclaimer:

  • The contents do not constitute legal advice and should not be relied upon as a substitute for obtaining legal or professional advice
  • Accessing information on this website does not create a lawyer-client relationship
  • We do not take responsibility for any individual utilizing this information as legal advice

By continuing to use this website, you agree that:

  • We will not be held liable for any damages arising from the use of this website
  • No warranties or representations are made about the material contained on this website
  • The website may contain links to other websites of interest
  • No warranties or representations are made about these external websites